1068 N. FARMS RD BLDG 2, STE A
WALLINGFORD, CT 06492
Direct Dial: (203) 679-1618
Retail Store Hours:
Mon - Friday : 6am-6pm
When Will My Order
All orders placed before 4PM ships SAME DAY. (Some exceptions apply,
orders placed on Saturday/ Sunday will be processed the following business day)
Free Shipping: When you select FREE GROUND SHIPPING on $100 or more, Tackle Supply Depot
will ship your packages Tackle Supply Depot reserves the right to choose the
carrier for shipping. Methods of ground shipping will be one of the following:
USPS, UPS, or FEDEX.
Shipping: Shipping Rates are as follows
Under $50 (In Items) - USPS First Class Mail (1-7 Days - $5.99) - USPS Priority Mail (1-3 Days - $7.99)
Over $50 (In Items) - USPS Priority Mail (1-3 Days - 3.99)
FedEx Rates are LIVE Rates.
Rod orders: Rods
are shipped in a thick walled cardboard tube. Rods ship separate from other
products unless they are able to fit in the rod tube. We can ship a Maximum of 3 Rods per Tube
Depending on the Rod. All rods $149.99 as well as select Rod Combos
or less will incur a $15.00 shipping surcharge when shipped separately.
What can I order: You
can order anything that is currently
on our site.
we do not process backorders. You are encouraged to click on the Email me when
back in stock button. You will be automatically email once we put that item in
Pre-Orders: We are on the front line with new
released products in the industry products. All pre-orders will be shipped when
the product become available in our warehouse. New products and pre-orders are
on a first come first serve basis and will be shipped in order they were
Items we don't carry
on our site:
Please email us with any and all products you don't see on our
site. We will review the items and do our best to get them in stock and
available for purchase. Our Goal is to have "More of What YOU Want"
How can I order: You
can place an order by phone 1-800-BASS-032 or 203-679-1618 Monday/Friday
8am-5pm EST and Saturday 9am-1pm. You
can also order through our secure Website. Feel free to stop at our store
during Store hours.
Forms of payment
We accept Visa, MasterCard, Discover, American Express, PayPal
and International Credit cards and STORE / SITE ISSUED GIFT CARDS.
Gift Cards & Gift Certificates: There are two types of Tackle Supply Depot Gifts you can purchase. The first kind is that which you can purchase through our online store if you have a digital account with us (GIFT CERTIFICATE). The second is a physical plastic card you can purchase with a custom or pre-loaded amount from our retail location. (GIFT CARD)
To review your balance on the digital GIFT CERTIFICATE, Please review “GIFT
CARDS FAQ PAGE” for more information here on our website.
To review your balance on your physical store bought GIFT CARD, please perform a balance inquiry by dialing 1-888-529-6578. (Available 24hrs/ 7 days a week)
Cash Back Program: Cash back is only applicable to future purchases and can not be re-deemed as any cash or monies from Tackle Supply Depot. "1.5% Cash Back" is a discount on cart totals and redeemable only as a coupon. Points are awarded automatically based on product inclusion per Tackle Supply Depots discretion. We reserve the right to revoke or refuse any points accrued by Tackle Supply Depot account holders.
Multiple Discounts are not allowed on our site. Example: A promotional discount code of 10% will not
be able to be applied to Sale, Discontinued or other discounted items.
is greater will be applied to your order.
Order Transit Time: Transit time varies between carriers.
FedEx, UPS Standard Overnight is delivered
Afternoon to 8pm Next Business Day
FedEx , UPS 2nd Day Air delivered Afternoon 2nd
FedEx Express Saver, UPS 3 day is Delivered
afternoon 3rd business Day
FedEx , UPS Ground delivered 1-6 days with in 48 States ,( Saturday
delivery FedEx ONLY)
USPS First Class delivered 1-10 business days, Saturday
USPS Priority Mail
Estimates based off location, not a guaranteed arrival date
(1-3 Days Depending on Location)
Transit times can be affected due to inclement weather, Holidays, Christmas
Holiday order volumes
Package not received:
All UPS and FedEx shipments are insured. Tackle Supply Depot will replace
lost and or damaged packages shipped using UPS or FedEx.
USPS First class packages are not insured and
will not be replaced if lost, stolen or damaged
USPS Priority packages are only covered up to
$75 and will be replaced if Lost or Damaged
NOTE: Please contact us in the event of lost or
damaged. Information must be provided in order to process a claim and for TSD
to replace items
Contact our Customer Service:
firstname.lastname@example.org Please Fill out the Return & Exchange form; download it HERE
CLICK TO DOWNLOAD RETURN FORM
All Returns Must have a tracking number with shipment. All products must be returned within 2
weeks of purchase. There will be a minimum of a 20% Re-Stocking Fee on APPAREL & Shoe Returns unless otherwise authorized. Please note that any return after 14 days will receive a credit in the form of a gift certificate for our retail site. Please contact our customer service for
items sent back without tracking and lost in transit will not be exchanged or
refunded. Insure all returns over $100.
Any un-insured product damaged or lost in shipment will NOT be refunded or
exchanged. Please allow 10 working days to contact us about any returns.
Defective Products: Defective products must be returned within 2
weeks of purchase. After 2 weeks the
items can be returned to the manufacturer for warranty purpose. Please contact our customer service for
Warranties: All Warranties will be handled by the
manufacturer of the products
Price Match: Please
email us before placing an order. We will do our best to match any Authorized
Dealers /Competitors Price. We do NOT Price match Ebay or Amazon Prices.
Directions: I-95 Driving North:
I-95 North to New Haven, take exit 48 on the left to merge onto I-91
North towards Hartford. Take exit 15 for CT-68 toward
Yalesville/Durham turn left at CT-68, then turn right at North Farms
Rd, we will be on the right.
I-91 Driving South:
I-91 South toward New Haven/New York City, take exit 15 for CT-68
toward Yalesville/Durham turn right at CT-68, then turn right at
North Farms Rd, we will be on the right.